How to set up FAQ within your website?

WPFAQBlock makes it easy to create and display FAQs anywhere on your WordPress website using a Gutenberg block or shortcode. This guide will walk you through creating your first FAQ category, adding FAQs, and displaying them on a page.

Step 1: Create an FAQ Category

FAQ categories help organize your questions into groups such as Support, Pricing, Shipping, or Product FAQs.

1. Go to WPFAQBlock → Dashboard.
2. Click Add Category.
3. Enter a category name.
4. Click Save.

Your category is now ready to store FAQs.

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Step 2: Add FAQs

Once your category has been created, you can start adding questions and answers.

1. Open WPFAQBlock → Dashboard.
2. Select your category.
3. Click Add FAQ.
4. Enter your question.
5. Enter the answer.
6. Save the FAQ.

Repeat the process for each FAQ you want to add.

Example Question

How do I install WPFAQBlock?

• Install the plugin from the WordPress plugin directory and activate it from the Plugins screen.

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Step 3: Manage & Generate FAQs Using the AI Chatbot

Instead of creating and updating FAQs manually, you can use the built-in AI Assistant to scrape content, read local database pages, toggle FAQ statuses, and optimize content using direct commands.

A. Scrape FAQs from Web Links (External URLs)

Paste any URL and ask the chatbot to create FAQs based on its contents.

• Command Example: create category and add faqs related to: [https://wordpress.org/about/requirements/](https://wordpress.org/about/requirements/)
• What happens: The AI reads the page specifications, drafts a proposed list of FAQs, and writes them to your database only when you reply yes.

B. Generate FAQs from Local Pages/Posts (using IDs)

Extract FAQs directly from pages or posts already stored in your WordPress database.

• Command Example: read page 12 and generate FAQs (Replace 12 with your WordPress Page or Post ID).
• What happens: The plugin fetches the local title/body from the database, the AI drafts the FAQs, and inserts them upon your confirmation.

C. Direct Add/Delete Instructions

Perform instant operations directly in chat:

• add a FAQ under Billing. Question: What payment methods do you accept?, Answer: We accept Credit Cards and PayPal.
• delete category Test Category (AI will ask for confirmation if FAQs exist inside the category)
• delete FAQ What is your refund policy? (AI will locate the FAQ and delete it safely)

D. Bulk Status Toggling (Enable/Disable via Chat)

Activate or deactivate entire categories or specific FAQs through simple commands:

• disable category Event Planning or enable category Event Planning
• deactivate FAQ What is your refund policy? or activate FAQ What is your refund policy?
• What happens: The chatbot executes status updates immediately and syncs your builder view dynamically.

E. AI FAQ Tone Optimizer (SEO & Readability)

Rewrite or optimize any existing FAQ’s question or answer for tone, tone of voice, or target keywords:

• make this FAQ professional: What payment options do you accept?
• optimize this FAQ for SEO: How to book?
• What happens: The AI retrieves the content, drafts an optimized proposal in the chat window, and updates it upon your confirmation (yes / approve).

F. Smart FAQ Search & Answer (Help Desk Mode)

Retrieve exact support answers directly from your active FAQ base:

• What is the refund policy?
• Do we offer corporate planning services?
• What happens: The AI reads the database entries and replies with a clear summary citing the source FAQ.

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Step 5: Add FAQs to a Page

WPFAQBlock includes a Gutenberg block that allows you to display FAQs anywhere on your website.

1. Edit the page or post where you want to display FAQs.
2. Click the + button to add a block.
3. Search for WPFAQBlock.
4. Insert the block.

The FAQ block will now appear inside the editor.

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Step 6: Choose Which FAQs to Display

Configure FAQ Selection

1. Select the WPFAQBlock block.
2. Open the Block Settings sidebar.
3. Under the Selection tab, choose how you want to display FAQs.

Display FAQs from a specific category.

1. Select Choose a Category.
2. Choose the desired category from the dropdown list.

Display only the FAQs you select.

1. Select Choose Specific FAQs.
2. Search for the FAQs you want to display.
3. Select one or more FAQs from the search results.

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Step 7: Customize the FAQ Display

Open the General and Design tabs to customize the FAQ section. Available options include:

1. FAQ title
2. Search box visibility
3. Accordion behavior
4. Open first FAQ by default
5. Display all answers expanded
6. FAQ themes
7. Accordion icons

Changes are shown directly in the editor preview.

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Step 8: Publish the Page

Once you have finished setting up your FAQ section:

1. Click Publish (or Update if the page already exists).
2. Open the page to see how your FAQs appear to visitors.

Your FAQ section is now live and ready to help your audience find answers quickly.

Display FAQs with a Shortcode

You can also add FAQs anywhere on your website using a shortcode.

Show All FAQs

[wpfaqblock]

Show FAQs from a Specific Category

[wpfaqblock category="support"]

Show Selected FAQs Only

[wpfaqblock ids="12,34,56"]

Simply copy and paste the shortcode into any page, post, sidebar widget, or other area that supports shortcodes.

Optional: Enable FAQ Schema

FAQ Schema helps search engines better understand your FAQ content, which may improve how your FAQs appear in search results.

To enable FAQ Schema:

1. Go to WPFAQBlock → Settings.
2. Turn on FAQPage Structured Data Output.
3. Click Save Changes.

WPFAQBlock will automatically add schema markup to FAQs displayed on your website.

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What’s Next?

Now that your FAQ section is live, you can:

• Customize the look and feel of your FAQs.
• Organize FAQs into categories.
• Generate FAQs with AI.
• Import or export FAQ content.
• Reuse FAQ sections with shortcodes across your website.

Explore these features to create a better experience for your visitors.